Frequently Asked Questions
All your questions about pl67 answered here
From deposits, withdrawals, and bonuses to verification and casino games — find detailed answers to everything you want to know about pl67, all in one place.
If a question comes to mind while using pl67, there is no need to worry. On this page we have organized the most frequently asked questions into five categories — verification, deposits, bonuses, withdrawals, and casino games. Every answer is written directly and clearly so you can make decisions quickly. If your question is not on the list, reach out via our 24/7 live chat or email.
Frequently Asked Questions
Verification & Documents
Yes, the name on your pl67 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, withdrawal requests cannot be processed and your account verification may be rejected for security reasons. Enter your correct name at registration to avoid any issues later.
When verification is rejected, you are usually given a reason — such as a blurry image, a name mismatch, or an expired document. Fix the issue and resubmit your documents. If the problem persists, contact us at [email protected] or speak with us directly via live chat. Our support team is available 24 hours a day to help.
pl67 uses SSL encryption to keep all personal information and documents secure. The documents you submit are used only for verification purposes and are never shared with third parties. Read our privacy policy for more details.
A National ID card (NID) is the most widely accepted document. A valid passport or driving licence may also be submitted. Upload clear images of both sides of the document so that all information is readable. Blurry or damaged images are not accepted.
Deposit Questions
pl67 offers four deposit methods — bKash, Nagad, Rocket and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank are supported. The minimum deposit amount for every method is ৳200.
After logging in, go to the deposit page and select bKash as your payment method. Enter the amount (minimum ৳200), then send money to the bKash number provided. Submit the transaction ID (TrxID) correctly — your account balance is usually updated within a few minutes.
The minimum deposit amount at pl67 is ৳200 across all payment methods. This applies to bKash, Nagad, Rocket, and bank transfer alike. Deposits below this amount are not accepted.
If your balance has not appeared after a deposit, first confirm in your payment app that the transaction was successful. Save the TrxID or a screenshot, then send it to us via live chat or at [email protected]. Our support team will verify and resolve the issue promptly.
Absolutely. Nagad is one of the supported payment methods at pl67. The deposit process is the same as bKash — select Nagad on the payment page, enter the amount, and send money to the number provided. The minimum deposit is ৳200 and your balance is usually updated shortly after.
Bonus Terms
No, the welcome bonus is given only once per account. Attempting to claim the bonus by opening multiple accounts using the same device, IP address, or payment method may result in all accounts being suspended. Register a single account honestly and enjoy the bonus on your first deposit.
A wagering requirement is the condition that specifies how much you need to wager before bonus funds can be withdrawn. At pl67, the 10x wager is calculated only on the bonus amount, not on the deposit amount. For example: if you receive a ৳1,000 bonus, you need to wager ৳10,000 before the bonus winnings become withdrawable.
Yes, you can cancel an active bonus through your account settings or via live chat. However, cancelling a bonus will remove the bonus balance and any winnings earned from that bonus. Only your original deposited funds will remain in the account. Think it through carefully before cancelling.
After opening a new account, when you make your first deposit of ৳200 or more, a 100% bonus will be added automatically — up to a maximum of ৳15,000. For example: if you deposit ৳1,000 you will receive an additional ৳1,000 bonus, giving you ৳2,000 to start playing with. No separate bonus code is needed.
Withdrawals
Yes, this is mandatory. To ensure security, pl67 only processes withdrawals to the payment account whose name matches your pl67 account name. Sending funds to a wallet registered in someone else's name is not possible. This is done to protect your funds.
The minimum withdrawal amount at pl67 is ৳500. Withdrawal requests below this amount are not accepted. Before withdrawing, make sure your verification is complete and any applicable wagering requirements have been met.
Approved withdrawals at pl67 generally arrive in your bKash, Nagad, or Rocket wallet within 5 to 30 minutes. Bank transfers may take slightly longer. If there is an unusual delay, please contact support.
Yes, pl67's withdrawal service runs seven days a week, 24 hours a day. Withdrawal requests are processed at night, in the early hours, and on public holidays as well. The ability to deposit and withdraw at any time is one of the key features of pl67.
Casino & Table Games
In Teen Patti, each player is dealt three cards; the player with the strongest card combination wins — a trail (three of a kind) is the highest. In Andar Bahar, the dealer reveals a joker card; you bet on which side (Andar or Bahar) a card of the same value will appear first. Both games have simple rules and are available at live tables from various providers including Ezugi.
Yes, pl67's live casino works fully in a mobile browser — no separate app download is needed. With a good internet connection, you can join live dealer tables on any modern Android or iOS phone and get the same experience.
In Baccarat, you bet on one of three outcomes: Player, Banker, or Tie. The dealer deals two cards to each side; whichever side's total is closest to 9 wins. 10s and face cards are worth zero. A third card may be drawn according to the rules. You can play with professional dealers at Evolution Gaming's live tables.
Table games offer a range of limit options — there are separate tables for players with smaller budgets as well as for those who prefer high stakes. The betting limits for a specific game are visible when you enter that game's lobby. It is a good idea to check the limits before sitting down at any table.
Yes, pl67's live casino section is run by professional dealers who livestream from real studios operated by reputable providers such as Evolution Gaming and Ezugi. Everything — from dealing cards or spinning the ball to the final result — is visible in real time. There are no computer-generated animations.
Still have questions? We are here to help
If you did not find the answer to your question above, contact our support team directly.
Support is available in Bengali and English via 24/7 live chat and email.
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